Overview

If you don't intend to use Unified Profiles and want to remove the white container:

1. Check Your Flex Plugins and Configuration

• Review your Flex plugins and customizations for any references to ProfileConnector or preview.twilio.com/ProfileConnector.
• Remove or comment out any code that imports or mounts the Profile Connector.

2. Disable Unified Profiles in Flex Configuration

• If Unified Profiles was enabled by mistake, you can disable it in your Flex configuration.
• For more details, see Twilio Flex Unified Profiles Documentation.

3. Upgrade Flex UI

• If you are seeing a “FlexDataClient: Failed to resolve at the GraphQL resolver_localQuery” error, consider upgrading to Flex UI version 2.15 or later, where this error is handled more gracefully.
• See Flex UI Release Notes for upgrade instructions.

Frequently Asked Questions

Does this error affect my Flex contact center’s functionality?

No, the error is cosmetic and does not impact the core features of Flex.

Can I safely ignore the error?

Yes, if you do not use Unified Profiles, you can ignore the error. However, removing the reference will clean up your UI.

Where can I get more help?

If you need help identifying where the Profile Connector is referenced in your configuration or plugins, review your plugin code or consult the Flex Plugin documentation.

Conclusion

• The “Twilio-ProfileConnector” white container appears when Flex tries to load Unified Profiles, but the feature is not enabled.
• Remove any references to the Profile Connector in your plugins or configuration to resolve the issue.
• Upgrading to the latest Flex UI version is recommended for improved error handling.

For further assistance, consult Twilio’s documentation or reach out to your Twilio representative.