Objective

Understand the relation between Twilio Console User Roles and Flex/Flex Insights Roles.

Product

Twilio Flex
 

Environment

legacy Twilio Console

Procedure

When using the “Login with Twilio” option in Flex Console, the Flex Roles and Flex Insights Roles assigned to the worker are set based on the Console User Roles assigned to the Console User. The Console Roles will cause an override on any existing Flex Roles and Flex Insights Roles.

Roles Mapping

When logging into Flex UI via Console, these roles will determine which Flex Roles the Worker will have and will override the existing ones. This is how the Console Roles map to the Flex Roles:

Demonstration of roles override when using the Login with Twilio option:

Before login:

At this time, the worker has specific roles, coming from the “Admin” Twilio Console Role:

We are now changing the Console Role from "Admin" to “Support” and will attempt a new login:

After login:

As shown below, after logging in again, the roles were updated as per the mapping:

Additional Information

• What is the difference between user roles: Owner, Administrator, Developer, Billing Manager, and Support?

• Mange Flex Console users | Twilio

• Flex Insights User Roles | Twilio 

If you have any questions or concerns, contact Twilio Support.