Overview

Twilio.org provides benefits to nonprofits who use Twilio to advance their missions. The Impact Access Program encompasses support for organizations across Twilio’s products, people, and funding. Specific program benefits for eligible organizations include:

  • Free units for SMS, RCS, WhatsApp, voice, email and more to help launch your Twilio app (available in supported countries)

  • Discounted pricing on most Twilio products 

  • Access to Twilio resources, including tutorials, guides, and customer support

  • Invitation to apply for grants and investments through the Impact Fund (only select entity types are eligible; see details below)

To sign up for the Impact Access Program, click here.

What You Need To Know

Eligibility Guidelines

The entity types described below are eligible for the Twilio.org Impact Access Program.

Ineligible Entity Types

The below entity types are not eligible for the Impact Access Program at this time:

  • Government entities: Entity which is closely affiliated, generally by government ownership or control, with federal, state or local governments (e.g. Department of Health, Public Works, Fire Department, Public School District or School Board)

  • Political organizations: Tax-exempt organizations created primarily to influence the selection, nomination, election, appointment or defeat of candidates to federal, state or local public office (e.g. political candidate, party, PAC, or other committee).

  • Social enterprises: For-profit companies that use a business model to intentionally achieve a positive social, economic, environmental or cultural outcome.

  • Traditional business with public benefit use case: Businesses that do not meet the above definition of a social enterprise that have a specific use case that creates positive social impact (e.g. social impact arm of company).

While these organization types aren't eligible for the Impact Access Program, we'd still love to help you reach your engagement goals. Contact a Twilio specialist to learn more about resources available for your organization.

Verifying Eligibility

In order to be accepted into the Impact Access Program, you must verify your status as one of the eligible entity types above. Proof of eligibility will be required when signing up for the Impact Access Program in the Twilio Console.

*some organizations may require additional vetting by Goodstack and may not be eligible for instant verification

Free Units

For accounts in supported countries, after your eligibility has been verified and your account has been upgraded, you'll receive free units that can be used across a variety of Twilio products. Upon upgrading, free units are automatically added to your account. Verified nonprofits will receive a bonus of additional free units.

Accounts in the United States of America, Canada, the United Kingdom, Ireland, and Australia will receive a bonus equal to 5 times the number of free units outlined on https://www.twilio.com/docs/usage/trials. Accounts in all other supported countries will receive a bonus equal to 1 times the number of free units outlined on https://www.twilio.com/docs/usage/trials.

Bonus free units are awarded for the following Twilio products and features.