Question

Why do third-party scanners report that my X (Twitter) pixel or script is “unverified” or “not detected” when using Twilio Segment?
 

Product

Twilio Segment

Environment

Segment Console
 

Answer

Many third-party verification tools look for specific HTML elements in the page source to confirm whether a X (Twitter) pixel is installed. Because Twilio Segment loads the Twitter script asynchronously through Analytics.js, these tools often fail to detect it even though the pixel is functioning correctly. To confirm the script is actually loading, open your browser’s developer tools and check the Network tab during page load. If the script does not appear, make sure no ad blocker or privacy extension is preventing it from loading.
 

Additional Information

Learn more about the Segment X (Twitter) destination in the destination documentation.