Question

Why am I not seeing anonymous traffic from my server-side Twilio Segment source appear in Heap?
 

Product

Twilio Segment

Environment

Segment Console
 

Answer

Heap requires all server-side events to include a user_id. The Heap API rejects server-side events that do not contain a user_id, which means anonymous events sent without one will not appear in Heap. To ensure events are accepted, include a valid user_id with every server-side call you send to Heap.
 

Additional Information

Learn more about the Segment Heap destination in the destination documentation.