Question

Why isn't my data appearing in Iterable?

Product

Twilio Segment

Environment

Segment Console

Answer

Iterable identifies users using either their email or userId. To ensure your data is processed correctly, you must send the email value to Segment using the exact key email. If the email is passed under a different key, such as customer_email or mail, Iterable won't recognize it and will reject the payload.

The same applies to the userId field. If it's sent using any key other than userId, Iterable's systems will not associate the value correctly, and the request will be silently rejected.

Additional Information 

You can find more details here.