Question
I have exceeded my Free plan limit. What happens now?
Product
Twilio Segment
Environment
Segment Console
Answer
A workspace on the Free plan is allotted 1,000 MTUs at no cost. When you exceed this limit once in six months, your workspace will be locked without any impact on the data flow through Segment. There are two ways to unlock your workspace:
- Wait for one payment cycle, or one month, and the account will be automatically unlocked if your MTU count drops. This will result in no overage charges.
- Upgrade to Segment's Team plan, which includes a 2-week trial period to fix your implementation and reduce MTU use.
If your MTU usage exceeds the limit twice during a 6-month period, your workspace will be completely locked with no data flow. Then, the only way to unlock it would be to upgrade to our Team plan.