Objective

This guide will help you setup consent categories in Segment app. 

Product

Twilio Segment

User Account Permission/Role(s) Required 

Workspace Owners can create, edit, and disable consent categories. Non-owners will have read access only. 

Procedure 

Step 1: Create consent category in Segment 

1. From the Segment homepage, select the Privacy tab and click Consent Management.
2. On the Consent management page, click Create category.
3. Confirm that you have completed the required prerequisites, and click Next.
4. On the Create consent categories page, add the following information to the category form:
   • Category name: Enter a name that describes your use case for the data sent to this destination.
   • Category ID: In OneTrust, this is a string of up to five alphanumeric characters, but other CMPs may have a different format. This field is case sensitive, cannot start with a number, and must have fewer than 35 characters.
   • Mapped destinations: Select one or more of your destinations to map to this category. Category mappings apply to all instances of a destination.
5. After you’ve finished setting up your category or categories, click Save.

 Step 2: Integrate your Consent Management Platform with Segment

Segment supports the following platforms:

The consent object automatically populates on every event if you're using Segment's OneTrust wrapper. You might have to manually add the consent object to your events when using other methods, though.

Additional Information 

You can find more details about editing your consent categories, utilizing alternative management platforms, and validating your integration here.