Question

What is a Task SID and where can I find it?

Product

Twilio Flex

Environment

legacy Twilio Console

Answer

A Task SID is a 34-character alphanumeric identifier that begins with the letters WT and can be found in the following places:

• Twilio Console
• Flex User Interface
• Flex Insights

A Task SID can be found in the Twilio Console by clicking on TaskRouter --> Workspaces --> [Workspace Name] --> Tasks in the sidebar.

Voice Task

The Task SID for a voice Task can be found from the Call Logs in the Twilio Console. You can refer to the following support article for additional details:

• Twilio Flex: Locating the Task SID from Call Logs

Conversation Task

If the Task is an incoming conversation that will be routed to a Flex agent, you can find the corresponding Task SID in the Twilio Console by performing the following steps:

1. Navigate to the Studio Flow that was triggered as a result of the incoming conversation.
2. Select Logs to view the logs of the Studio Flow.
3. Click on the Studio Flow execution SID that corresponds to the incoming conversation.
   • The Studio Flow Execution SID begins with FN followed by 32 alphanumeric characters
4. Click on the Flow Data tab. The Task SID will appear as a property of the Send to Flex widget in your Studio Flow.

Where to find a Task SID in the Flex User Interface

A Task SID can be found in the Flex user interface by simply selecting the Task in the TaskList component, then clicking on the Info tab in the TaskCanvas component.

Where to find a Task SID in Flex Insights

Assuming Flex Insights is enabled on the account, you can refer to the support article regarding how to locate a Task SID in Flex Insights.

Additional Information 

For more information regarding TaskRouter and Task SIDs, feel free to refer to the following:

• Task Resource
• How TaskRouter Works
• TaskRouter Quickstarts