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In Czech Republic we offer porting for the following number types:
- Geographic (local)
- National (+420910)
- Toll-Free (+420800)
Please note that Czech local and toll-free numbers only have Voice capabilities and can not be used to send SMS. Below are instructions for porting Czech phone numbers into Twilio. You can find porting summary and timelines here.
Once your request is received, we will place your order on your behalf using a legal document called Letter of Authorisation, which states you are giving the gaining operator the authority to act on your behalf with regards to your numbers. The order will be placed with the losing communication provider, for them to validate/accept the port order.
Czech Republic Porting Requirements
- The full list of numbers that you wish to port in E164 format, eg: [+][XXXXXXXXX].
- OKU Code (14 digits long unique identification code) for each number.
- Your Twilio Account SID (Your unique ID starting with “AC” that you can find on the main dashboard in Twilio Console).
- Add your local service address here. Then, please share the associated link(s) that start with "AD" for us to connect your phone number(s) to the correct address.
Additional requirements for Geographic (Local) numbers
Additionally, before submitting a port request there are some documents required by the compliance regulations. You can see the full list here.
- To upload your documents please select “Phone Numbers” > “Regulatory Compliance“ > “Bundles” in your console menu or just follow the link here. Please note that your address must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Choose country, phone number type and follow the instructions. Processing of the documents may take up to several business days. As soon as you get a notification that your documents have been accepted, email us back to resume your porting request.
- Please share the associated links that start with "BU" and "AD" for us to connect your phone number(s) to the correct address.
Czech Republic Porting process
- Submit your porting request with all the requirements in place via this submission form.
- Twilio approves the port request. If everything in Step 1 is correct, you can expect Twilio to approve your port request within 24 business hours.
- Twilio submits the number to the Carrier Partner. This can take up to 24 business hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
- Twilio’s Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
Response from the carrier. At this point, your request is either approved or rejected:
- Approved: If approved, Twilio will notify you about a porting date.
- Rejected: Rejections can occur due to various reasons. For example, invalid VAT Number or invalid/incomplete range of numbers. Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Rejections may add an undetermined amount of time to your porting request.
- Twilio reaches out to you with a porting date. Twilio emails you with a porting date and time slot if known. Your number is on your Account and can be visible in the Twilio Console.
- Configure your number. It is critical to configure your number prior to the porting date. This will minimize the service downtime. You can configure the numbers from the Twilio Console.
- Your phone number is with Twilio. Once your number(s) is routing to Twilio and everything works as expected, you can remove the number(s) from your former provider.
We charge a one-time porting fee for Czech Republic, for more details please reach out to firstname.lastname@example.org.