Ireland Porting

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In Ireland we offer porting for the following number types:

  • Geographic (local)
  • National (+35376)
  • Toll-Free (+3531800)

Please note that most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. Below are instructions for porting Irish phone numbers into Twilio. You can find porting summary and timelines here.  

Ireland Porting Requirements

General requirements

  • The full list of numbers that you wish to port in E164 format, eg: +[353][XXXXXXXX].
  • Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. You can find the LOA required for the Irish numbers below. 
    • To (Donor Operator): Put the name of the customer’s current communication provider as per invoice.
    • Recipient Operator Name: Please Keep this empty.
    • From: Put the customer name and registered address as per mentioned in the latest invoice.
    • Account No.This is the account number of customer registered with losing communication provider.
    • Telephone Number/sThis shall contain the details of numbers customer wishes to port.
    • SignedCustomer must duly sign the LOA in this field.
    • Print Name: Write the name of authorised person signing the LOA at customer end in block letters.
    • Contact NumberPut the contact details of the requestor for reference.
    • Date: Enter the date on which customer signs the LOA. In general, customer LOA is valid for 90 days from the signed date
    • Position in Company: Mention the job title of the contact person at customer site being authorised to request number portability on Company’s behalf. 
  • A scanned or electronic copy of the most recent phone bill (within the last 30 days) that includes the account number and authorized user’s name for all the numbers you would like to port. 
  • Your Twilio Account SID (Your unique ID starting with “AC” that you can find on the main dashboard in Twilio Console).
  • Add your service address that matches your phone number(s) locality here. Then, please share the associated link(s) that start with "AD" for us to connect your phone number(s) to the correct address.

Ireland Porting Process 

  1. Submit your porting request with all the requirements in place to porting@twilio.com
  2. Twilio approves the port request. If everything in Step 1 is correct, you can expect Twilio to approve your port request within 24 business hours.
  3. Twilio submits the number to the Carrier Partner. This can take up to 24 business hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
  4. Twilio’s Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
  5. Response from the carrier. At this point, your request is either approved or rejected:
    • Approved: If approved, Twilio will notify you about a porting date. 
    • Rejected: Rejections can occur due to various reasons. For example, invalid VAT Number or invalid/incomplete range of numbers. Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Rejections may add an undetermined amount of time to your porting request.
  6. Twilio reaches out to you with a porting date. Twilio emails you with a porting date and time slot if known. Your number is on your Account and can be visible in the Twilio Console.
  7. Configure your number. It is critical to configure your number prior to the porting date. This will minimize the service downtime. You can configure the numbers from the Twilio Console.
  8. Your phone number is with Twilio. Once your number(s) is routing to Twilio and everything works as expected, you can remove the number(s) from your former provider.

We charge a one-time porting fee for Ireland, for more details please reach out to porting@twilio.com.

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