Documents Required and Instructions to Register Your Alphanumeric Sender ID in Kuwait

Before we begin

Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.

This article outlines the documentation requirements for a pre-registration in Kuwait

Instructions

To register your Alphanumeric Sender ID, the Kuwaiti network operators Viva, Zain and Ooredoo requires that you provide the following documents: 

  • No Objection Certificate (NOC) to Ooredoo Kuwait
  • No Objection Certificate (NOC) to Zain Kuwait
  • Kuwait Domestic LOA (Only for Domestic Entities)
  • Local Trade/Company Registration Licence (Only for Domestic Entities)

To get you up and running as quickly as possible, please fill out the document completely and accurately and provide any other required information. Use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.

Provide the necessary information

The NOC and LOA authorizes Twilio, Inc., to register and send branded SMS messages on your company's behalf.

Once you have downloaded the forms, follow these general instructions: 

  1. Fill in the yellow highlighted fields—completely replace each field with your own information. If a field is not highlighted, don’t change it.
  2. If you have questions on how to fill in the required fields, refer to the annotated examples we provided for each field. 
  3. Have the documents signed by an authorized signatory of the Sender.
  4. In the green highlighted fields, add the Sender’s letterhead and/or logo, and sign where indicated.
  5. Upload the forms to the Twilio Alphanumeric Sender ID Registration Form.

Required fields include:

  • Sender company’s letterhead
  • Alphanumeric Sender ID requested
  • Sample message template
  • Legal Name(Company Name) of Sender
  • Company Address
  • Name and Title of authorized signatory
  • Signature of authorized signatory
  • Sender company stamp
  • Date

Kuwait Domestic LOA

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Ooredoo NOC

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Zain NOC

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Note: The 'Sender ID Number' in the Ooredoo NOC is simply the serial number, and nothing needs to be filled in that column.

 

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