Before we begin
Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.
This article outlines the documentation requirements for a pre-registration in Nigeria.
Things to note
The instructions below apply to registrations for Alphanumeric Sender IDs by companies based in Nigeria. If you are not based in Nigeria, these instructions will not apply to you.
In Nigeria, we support local routing only for networks Celtel, 9mobile, MTN and Globacom. In order to process your banking or corporate alphanumeric sender id registration, we require the following documents:
- 4 No Objection Certificates (NOCs) each addressing a different operator
- 1 combined NOC addressing all operators
- CAC certificate
- CBN certificate (for banking customers)
If you're registering for an alphanumeric sender id for a non-financial-related or non-banking-related entity, you will also need an approval letter from the Nigerian Communications Commission (NCC). Please write to the NCC to obtain this letter, and pass us a copy of this to our team for processing.
To get you up and running as quickly as possible, please fill out the documents completely and accurately and provide any other required information. Please do use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.
Complete the NOCs
These NOCs authorize Twilio, Inc., to register and send branded SMS messages on your behalf, and apply to both banking and corporate alphanumeric sender ids.
- Sender company’s letterhead
- Alphanumeric Sender ID requested
- Sender company’s nature of work/industry (e.g., Information Technology, Retail, Transportation, Consumer Goods)
- Title and name of Sender’s authorized signatory (e.g., CEO, CFO)
- Signature of authorized signatory
- Sender company stamp
- Sample message template
Note: We strongly recommend that you download the examples below as images and follow them, field by field, when filling out the LOAs.