This guide explains the capabilities and key differences long code, short code, and toll-free phone numbers in the US and Canada:
|Long code||Toll-free||Short code|
|Coverage||Can send SMS to any country.||Can send SMS to any country.||Can send SMS within their own country only.*|
|Voice call capable||Yes||Yes||No|
|SMS filtering profile||Application-to-Person (A2P) traffic is subject to carrier filtering.†||Reduced carrier filtering to the United States only.‡||No carrier filtering, as long as you comply with the use case submitted in your short code application.|
|SMS throughput||1 SMS segment per second, can't be increased.||3 SMS segments per second by default, but can be increased. Contact Sales for more information.||100 SMS per second by default, but can be increased. Contact Sales for more information.|
|MMS capable||Yes||Not capable of MMS.||Capable of MMS with a one-time enablement fee (US only)|
* To send short code SMS messages in both the US and Canada, you would need two different short codes; one in each country.
† Verizon Wireless has reduced filtering on A2P messages to their subscribers - see Commercial Long Code SMS & MMS Product and Fee Structure Changes on Verizon. We expect additional carriers to implement similar A2P messaging services in the future.
‡ Standard long code filtering profile to messages sent to Canada and other non-US locations. Some use cases not allowed - see
Forbidden message categories for toll-free SMS.
For more details on the different types of numbers and their capabilities, please see the following resources: