Puerto Rico Porting

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In Puerto Rico we offer porting for the following number types:

  • Geographic (local)

NOTE: Toll-free numbers can be submitted via the Twilio Console porting tool. Please be sure to check the information on how to submit these requests.

Puerto Rico Numbers support both VOICE and SMS. However, please note that unlike Puerto Rico, most of International Phone Numbers have VOICE capability only. Below are instructions for porting Puerto Rican phone numbers into Twilio. You can find porting summary and timelines here.

Puerto Rico Porting Requirements

General requirements

Please include in the body of the e-mail the following information (all information is mandatory to proceed with the porting process):

  • The Twilio Account SID where you would like the number(s) ported.
  • A list of the phone number(s) you want to port, either pasted in the email body or attached in a spreadsheet.
  • The authorized user or owner’s first and last name.
  • The corresponding service addresses. This must be an actual physical address. PO Boxes are not valid addresses for porting.
  • Current Customer’s account number. 

Please also attach to the email:

  • Letter of Authorization (LOA) signed by an authorized user of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.
  • Customer Service Record (CSR) or the most recent bill.
    • A CSR is a complete record indicating the information that the existing carrier has on file for your number.
    • Bill: A scanned (or electronic) copy of the most recent phone bill (preferably dated within the last 30 days that includes customer’s account number, owner/authorized user name and address information for all the numbers you’d like to port).

Puerto Rico Porting Process 

  1. Submit your Porting request to porting@twilio.com.
  2. The request is reviewed by Twilio. Twilio to review your port request within 1 business day of submission and inform you if there is something missing or to be corrected before we submit a port request to your current carrier.
  3. The number is submitted to the carriers. Your port request is then submitted to the current carrier for approval. During this time, be sure to keep your phone numbers and account active with your existing provider. This can take approximately 10 days to complete.
  4. Response from the carrier. Once the existing carrier reviews the request, the port will either be approved or rejected:
    • Approved: If approved, Twilio will receive a porting date set by the carriers.
    • Rejected: These can occur for a variety of reasons. Read more about common reasons for port request rejections here. You will likely need to reach out to your existing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.
  5. Twilio reaches out to you with your porting date. Twilio will send you an email with your porting date.
  6. Configure Voice and SMS application. It is critical to configure your number in advance of the porting date so that you experience no downtime when traffic ports over to Twilio.
  7. Port Completion. Twilio will send you an email confirming that your port has completed as scheduled. At this point, you may verify the number that traffic has begun routing via Twilio.

We charge a one-time porting fee for Puerto Rico, for more details please reach out to porting@twilio.com.

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