Adding Agents to Twilio Flex

Flex supports integration with SAML 2.0 Identify Providers (IdPs) for authenticating users and enabling single sign-on (SSO). For more information on setting up Flex with your Identity Provider, please see Flex: Identity Provider Integration (Twilio Docs).

Can Agents Be Added to Flex Locally?

While we recommend using an Identity Provider to enable single sign-on for accessing Flex, you can access Flex through Twilio Console without using an IdP. Adding a new User to your Twilio account with the Admin role will allow them to login to Console to access the Flex agent desktop.

Notice: This grants your users agent,supervisor level access to Flex, and access to most controls on your Twilio project. As such, we suggest limiting this access to development purposes, and only add users who are performing testing and/or validation.

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