Question
What happens when I suspend a subaccount?
Product
Phone Numbers
Answer
If you suspend a subaccount, it is blocked it from Twilio usage incurred from using the API, including phone calls, video, messages, and more.
Notice: After 90 days of the subaccount account being suspended, your phone numbers are at risk of being reclaimed by Twilio. See our Terms of Service here. Phone numbers not reclaimed will continue to bill as normal until they are released or removed.
- For more information on subaccount suspensions, please see Suspending a Subaccount (Twilio Docs).
- For more information on how phone numbers are billed on suspended accounts, please see Do I still get charged for phone numbers when my account is suspended?
Alert: If you close a subaccount, Twilio will release all phone numbers assigned to it and shut it down completely. Closing a subaccount is an irreversible process; this is a permanent change. For more information, please see our article Closing a Twilio subaccount.