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Restoring a previously released phone number

Objective

When you release a number, Twilio reserves that number for your account for 10 days in case you need it back. After 10 days, the number moves to the next phase of its lifecycle, where it undergoes a series of traffic and capability tests. This ensures that the phone numbers are clean and have as little traffic as possible before they're made publicly available.

 

Product

Phone Numbers

 

Restoring a Previously Released Phone Number

The console allows you to recover numbers that you have released in the last 10 days.

  1. Navigate to the Console's Released Numbers page by going to Develop > Phone Numbers > Manage > Released Numbers.

  2. Click on the Repurchase Number button on the far right to buy the number again for your account. 

This action reactivates the number services on your account and starts the monthly ownership billing for the number. You will be charged for the monthly fee upon repurchasing the number. In addition, the restored phone number will be given a new Phone Number Sid. Make sure you update the PN SID in your application before accessing the phone number resource.

If you don't see numbers you wish to restore anymore on the Released Numbers page or the restore period is past the 10 day window, please contact support for help.

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