Migrating your short code over to Twilio from your current provider can take the standard provisioning time of 8 to 12 weeks from the time you make your initial payment to when your short code is re-approved on all wireless carriers. In some cases, it can take longer. Please note the migration process can vary considerably as it depends on each mobile carrier reviewing your short codes use case and campaign message flow.
If you would like to migrate your short code to Twilio you will need to complete a Twilio short code application with the following documents:
- Your most recent iconectiv short code payment lease receipt. Example:
- Letter of Transfer: This is only required if you are transferring the ownership of your short code lease to Twilio’s CSCA account. You’ll receive this from Twilio after you have completed step one. This will be a template for you to fill out and send back to Twilio via the Short Code application.
You can find the owner of the short code lease located on the left hand side of the short code lease receipt under Customer.
- Migration Letter: you’ll receive this from Twilio after you have completed step one. This will be a template for you to fill out and send back to Twilio via the Short Code application.
Please note that, as the gaining applicant, Twilio will also submit a letter to iconectiv/CSCA to the same effect.
Once you have filled out a Twilio short code application and submitted it to Twilio, your Account Manager and a member of the short code team will be in touch with further steps.