SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

SMS requests do not match the quantity logged in the Usage section

Sometimes you may find that the quantity of the SMS messages logged in the Usage section is higher than the SMS requests found in the Messaging log. This can happen when you are sending concatenated messages. Longer messages show up as one message in the SMS log, but for billing purposes, the quantity listed in the Usage page reflects the number of segments required to send the message.

Have more questions? Submit a request
Powered by Zendesk