A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

SMS requests do not match the quantity logged in the Usage section

Sometimes you may find that the quantity of the SMS messages logged in the Usage section is higher than the SMS requests found in the Messaging log. This can happen when you are sending concatenated messages. Longer messages show up as one message in the SMS log, but for billing purposes, the quantity listed in the Usage page reflects the number of segments required to send the message.

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