A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Can I expedite a port request?

Unfortunately, there is no way to expedite the port request. Contacting your current carrier before submitting a port request is the best way to ensure a streamlined process. You'll want to confirm which billing name and address need to be entered on the Letter of Authorization (LOA). If the number is wireless, please also verify the account number and pin with your carrier.

Do not schedule a date to cancel service with the carrier until after the number has ported successfully. Premature cancellation of your number may cause the porting process to abort.

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