A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What is a RespOrg?

When you port a toll free number, the first part of the process is to change RespOrg (Responsible Organization) ownership for the number from one carrier to another. Only the current RespOrg carrier has the ability to change, or release, a number from a RespOrg.

When you decide to port your toll free number, all you’ll need to do is send us a Letter of Authorization signed by the authorized user on the account with service address information that matches what your carrier has on file, and we’ll work with your current carrier to change the RespOrg on your number to ours.

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