SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

What is a RespOrg?

When you port a toll free number, the first part of the process is to change RespOrg (Responsible Organization) ownership for the number from one carrier to another. Only the current RespOrg carrier has the ability to change, or release, a number from a RespOrg.

When you decide to port your toll free number, all you’ll need to do is send us a Letter of Authorization signed by the authorized user on the account with service address information that matches what your carrier has on file, and we’ll work with your current carrier to change the RespOrg on your number to ours.

Have more questions? Submit a request
Powered by Zendesk