When you port a toll free number, the first part of the process is to change RespOrg (Responsible Organization) ownership for the number from one carrier to another. Only the current RespOrg carrier has the ability to change, or release, a number from a RespOrg.
When you decide to port your toll free number, all you’ll need to do is send us a Letter of Authorization signed by the authorized user on the account with service address information that matches what your carrier has on file, and we’ll work with your current carrier to change the RespOrg on your number to ours.