A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What is porting?

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number's porting date.

When a port request is submitted to Twilio, we will port both Voice and SMS by default.

If you wish to leave Voice capabilities with the existing provider and only use Twilio for SMS, please read more about our Hosted SMS product (developer preview) instead.

Have more questions? Submit a request