To Check Your Number Registration Status: Go to your Phone Numbers in the Twilio Console, then Manage > Active Numbers. For additional guidance, visit our Troubleshooting article.

How can I obtain a CSR?

To obtain a Customer Service Record (CSR), you’ll need to contact your current carrier, and you may need to ask for your carrier’s Porting Team. Please specify that you want the customer service record on file with the carrier, not merely your billing records. In many cases, the billing record and the customer service record will have the same information, but this is not necessarily going to be the case. Therefore, it’s best to ask specifically for the CSR.

Have more questions? Submit a request
Powered by Zendesk