A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What's the Difference Between User Roles Owner, Administrator, Developer, Billing Manager, and Support?

Twilio provides its customers with a Role Based Access Control (RBAC) feature to limit each user's access and capabilities in Console. Customers can use this feature to secure their Twilio investments by limiting Console access for their accounts. This guide covers each of the available user roles, and their access levels.

"Owner" role

Each Twilio account has only one user in the Owner role. The owner is automatically set to the email account used to setup the account, and has access to everything. 

Additional user roles

Additional users may be added to your account with varying levels of permissions. Each new user must be assigned one of the following roles:

  • Administrator: Full access to invite and revoke access for new users, see billing history and make changes, and update project settings.
  • Developer: Access to only the required project details for developing with Twilio - API credentials, phone numbers, development tools, logs, and usage.
  • Billing Manager: Access to only the required project details for handling billing requests - logs, usage, and billing history and settings.
  • Support: Access to only logs and usage. 

User roles permissions matrix

Below is a table of the the permissions each user may have access to based on their role:

  Owner Administrator Developer Billing Manager Support
API Credentials X X X    
Billing History & Settings X X   X  
Dev Tools X X X    
IoT: Console Access X X X   X
IoT: Manage SIMs, Fleets & Network Access Profiles X X X    
Manage Phone Numbers X X X    
Product Logs X X X X X
Project Settings X X      
Trust Hub X X      
Usage X X X X X
User Management X X      
Have more questions? Submit a request
Powered by Zendesk