How do I add, remove, or modify users on my Twilio account? – Twilio Support

Objective

Account Owners and Administrators can add and remove users to their Twilio account. They also have the power to change a users role, controlling their account access level. This guide explains how to add, remove, and modify users via Console.

Product

Twilio Account Management

User Account Permission/Role(s) Required

Owner, Administrator

Procedure

Notice for Organizations

If your Twilio account is part of an Twilio Organization, you, or your Organization's Owner or Admin, can invite users in the Admin Center by following these steps.

The type of user you invite depends on their email domain. They may either be an Organization Managed User or an Independent User. For more details, please refer to our documentation here.

Add a new user to your Account

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Admin (top right dropdown) > Account management -> Manage users.
Click the Invite button to invite a new user.
Go through the user invitation process and select the appropriate role(s). To grant full account access, choose Administrator. For other roles, you can select multiple options as needed.
Note: If you are an Organization Owner or Admin, you can assign built-in roles to both main and sub-accounts.
For full details, see What's the difference between user roles.
When finished, click Send Invitation.
New users will receive an email offering access to this Twilio account. Users will need to accept the invitation before they are able to access the account.

Resend an account invitation

Account invitations expire if they are not accepted in time. If users do not accept the invitation in time, you can resend the invitation from the Invited Users page:

Click on the Actions drop down button and select Resend invite.
A Resend user invitation screen will pop up allowing you to resend the invitation by confirming the action with the Resend invitation button.

Change a user's role

Note: If an User has built-in Roles assigned to them, Twilio Organization Owner or Admin must modify them from the Role Assignment tab in the Twilio Admin panel of the Organization. Built-in roles are not visible on the page under Account Management -> Manage Users.

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Account (top right dropdown) > Manage users.
Click the users Name you would like to change the role for.
Select the desired role(s) and click on Save.

Note: You can set only one of the Owner or Administrator roles. However, for the Developer, Billing Manager, or Support role, you can select multiple roles.
In case you are downgrading the role of an Administrator - you must disable it first and confirm, then assign Billing manager, Developer or Support role to them.
Users may need to log out and then log back in before these changes are seen in Console.

Remove a user

Follow these instructions to revoke an existing user's access to your account:

Note: If an User has built-in Roles assigned to them, Twilio Organization Owner or Admin must remove them from the Role Assignment tab in the Twilio Admin panel of the Organization.
Users with Built-in roles are not visible on the page in the current FAQ.

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Account (top right dropdown) > Manage users.
Click on the desired users name to revoke access.
Click Remove User from this account.
A confirmation window will be displayed. Click Remove User to continue.

Note: This action will not delete the Twilio user account. Users will still be able to login and access their user account, but will no longer have access to the Twilio account they were removed from.
To request that a user account be deleted, please contact our Support team.

Additional information

Twilio