What's the Difference Between User Roles Owner, Administrator, Developer, Billing Manager, and Support?

Twilio provides its customers with a Role Based Access Control (RBAC) feature to limit each user's access and capabilities in Console. Customers can use this feature to secure their Twilio investments by limiting the Console access for their projects.

Each Twilio project has only one owner; defaulting to the email account originally used to setup the account. The owner has full permissions for your project, but additional users may be added to your project with varying levels of permissions. Each new user needs to be assigned one of the following roles:

  • Administrator: Full access to invite and revoke access for new users, see billing history and make changes, and change project settings.
  • Developer: Access to only the required project details for developing with Twilio - API credentials, phone numbers, development tools, logs, and usage.
  • Billing Manager: Access to only the required project details for handling billing requests - logs, usage, and billing history and settings.
  • Support: Access to only logs and usage.

Notice: The Support role is not available on all projects.

Below is a table of the the permissions each user may have access to based on their role:

  Administrator Developer Billing Manager Support
API Credentials X X    
Manage Numbers X X    
Dev Tools X X    
Logs X X X X
Usage X X X X
Billing History & Settings X   X  
Project Settings X      
User Management X      
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