A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Change Your Twilio Password

Updating your Twilio password on a regular basis gives you extra peace of mind when it comes to protecting your account from fraud.

Here's how to change your Twilio login password:

  1. Login to your account at www.twilio.com/console.
    NOTE: If you don't know your current password, enter your email address on the login screen, and then click Forgot Password.
  2. Click your user in the upper right corner of the window and select User Settings.
  3. Scroll down to the "Change Password" section, and then enter your current password, new password, and then confirmation. When finished, click Change Password.
  4. Once you change your password, you will be immediately logged out of your Twilio account. You can login again with your new password.

Password Guidelines

We require your password be at least 16 characters, but do not have a requirement for special characters. We generally recommend using a passphrase, or a long sentence with special characters, as these have proven difficult to crack.

We also suggest avoiding using personal information, usernames, repeated or consecutive characters or words, or similar or repeated passwords.

For full details, see Minimum Password Requirements for Twilio.


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