A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Undelivered Password Reset or Verification Code Emails

 

Some users experience issues receiving the "Password Reset Email" after selecting the option to "Change password"

OR

The "Verification Code Email" after trying to complete the User Verification Step in the console.

The most common causes for these undelivered Twilio emails are spam filters. 

Check Spam Folder

Check your spam folder for the 'password reset' or 'verification code' email. If it's in there, open it and proceed as you normally would and if possible, adjust your spam settings.

Check Filter/Spam Settings

Adjust your email filter/spam settings to allow Twilio to send you emails moving forward. Check for blocks on any 'twilio.com' email addresses. Automated emails such as password reset links and verification codes typically come from no-reply@twilio.com.

*If you're unable to adjust these settings due to administrative restrictions, continue to the next step:

Contact your Email Domain Administrator

Many Twilio Users have corporate email addresses, e.g. USER@COMPANY.COM. In many cases, corporate email domains have increased security measures and restrictions that may block Twilio emails entirely. Check with your email domain administrator or IT department to make sure that Twilio is whitelisted and not blocked from sending emails. 

Contact Support

If you have verified that the email is not in your spam folder and that your domain isn't filtering out Twilio emails, try reaching out to our Support team.

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