A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Why didn’t my PayPal payment go through?

There are multiple reasons why your PayPal payment may not have gone through. While your PayPal account is linked to Twilio, we do not have visibility into how PayPal processes your specific payment requests. We recommend contacting PayPal's Support team to investigate the issue.

In the meantime, please feel free to add a credit card payment method to your Twilio project, and manually fund your project.

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