A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Sending, receiving MMS messages with short codes

We support sending and receiving picture messages between Twilio US Short Codes and major US carriers (AT&T, Verizon, T-Mobile, Sprint). The majority of our short codes also support MMS over US Cellular, but there are a small subset of short codes that do not. Twilio does not currently support MMS on Short Codes in any other countries.

Notice: Google Voice and other providers not listed above do not currently support MMS to/from Short Codes.

Customers applying for a new short code can indicate that they want MMS on the application; existing Short Code customers can have MMS added to their short code by contacting their account manager. Adding MMS to a short code costs a one-time fee of $500.

Short Code provisioning can vary considerably depending primarily on the time that it takes for mobile carriers to review and approve your short code. On average, short code provisioning takes 6 - 10 weeks from the time that you make your initial payment to when the short code is live on major carriers, but in some cases can take longer.

For more information, see:

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