A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

How Twilio bills for Short Codes

Short code billing can be a little confusing. Here is what you need to know to make sure your short code remains in good standing. If you have any further questions, please contact us at shortcodes@twilio.com.

  • Your first short code payment is due before we submit your application to carriers for approval.
  • Twilio short codes are automatically charged to your credit card or billed to your invoice once every three months, or once a year, whichever you choose.
  • Twilio will charge your short code payment to the primary credit card on file in your project, or to your invoice, regardless of your Twilio balance. You cannot pay for a short code by adding money to your Twilio project.
  • Your second short code payment will be collected two weeks before your lease renewal date. This ensures that we have successfully received your payment before your short code lease is due for renewal with the leasing agency. If payment is not received, your lease will not be renewed.
  • Because carrier approval may take a long time, it is possible that your short code may not be fully live before your second bill is due. You are required to pay for your short code throughout the approval process, even if approval takes longer than expected.
  • Subsequent billing periods will be every 3 or 12 months thereafter

Note: the two-week period between your short code billing date with Twilio and your short code’s lease renewal date is not a grace period. If your payments are repeatedly late, your Account Manager will contact you to discuss other options.

For an overview of short code pricing, please see How much does a Short Code cost?

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