A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

How do I submit a port request to Twilio?

To begin the porting process, the first thing you will need to do is contact your current carrier to get the information they have on file for your project. You will need to speak to someone in the porting department, as they'll be able to provide you with service information for the number.

Note: if you contact your current carrier's customer support team, they may provide you with billing information for your project, which is not the information needed to port your number.

In order to port your number, we'll need the following information of the authorized user or owner of the number.

  • The First and Last name of the authorized user
  • The list of the number(s) you wish to port
  • The corresponding service address. This must be an actual physical address. Please note that PO Boxes are not accepted for this criteria.
  • A (US/Canada LOA) Letter of Authorization signed by the authorized user and/or owner of the number(s).
    Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. Note that the LOA templates are country specific and one does not apply to all. You will find LOAs for international porting from the page here.
  • A scanned (or electronic) copy of your most recent phone bill (within the last 30 days) that includes the account, owner/authorized user name, and address information for all the numbers you'd like to port.

To ensure that your port request processes as smoothly as possible, you will need to make sure all the information provided matches the service information on file with the current carrier. If the information you provide to us does not match the current carrier's records, your port request will be rejected, which will delay the port request until the information you provide matches the information the carrier has on file.

Please refer to the Twilio Console to submit your porting request for US & Canada numbers.

Please refer to International Porting Process FAQ page for further information on international porting.

Have more questions? Submit a request
Powered by Zendesk