SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

How do I approve a port-away notification?

To approve a port-away notification, follow these steps:

  1. Log into the Twilio Console: Access the console under the project or subaccount associated with the phone number(s) in question.
  2. View the Port-Away Request: Click on the link provided in the email notification to view the port-away request. Also, click here to directly get to the port away section to approve the request. 
  3. Select the Phone Number(s): Check the box next to the phone number(s) for which you would like to approve porting.
  4. Set Status: Click on “Set Status."
  5. Approve: Select “Approve” from the options.
  6. Submit: Click “Submit” to finalize the approval.

Once you submit, Twilio will be notified that the port-away notification is approved, and we will ensure that the port-away request proceeds.

For any further questions, please reach out to porting@twilio.com

Have more questions? Submit a request
Powered by Zendesk