SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Can I send and receive SMS messages using a ported number?

You can send and receive SMS messages using a number that you port to Twilio. For local numbers, this process typically takes an extra 2 hours after the number ports during which time messaging will route on the previous provider.

SMS routing on US toll free numbers ported into Twilio will complete within 2 hours after port completion in most cases; however, in some instances, updating the SMS to Twilio can take 1-2 days on toll free numbers. In these cases, SMS will continue routing through the existing provider.

If you experience any issues with sending or receiving SMS messages outside of these timeframes, please reach out to us.

Have more questions? Submit a request
Powered by Zendesk