Dominican Republic Short Codes Best Practices

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To apply for Dominican Republic Short Code please follow the guidelines here.

Dominican Republic Short Code Content Restrictions

Please also refer to Twilio’s AUP for additional content restriction details. 

See the table below for the type of content that is or is not allowed in Dominican Republic.

Type of Message Content

Allowed 

Not Allowed

Adult

 

(error)

Alerts*

(tick)

 
Gambling / casinos    (error)
Illegal products or services   (error)
Malware   (error)

Marketing*

(tick)

 

Notifications*

(tick)

 

OTP*

(tick)

 

Political causes / politicians

 

(error)

Promotions*

(tick)

 

Religious

 

(error)

Sensitive data (end user)

  (error)

Sexual content (explicit)

  (error)

Spam / phishing

 

(error)

Special offers*

(tick)

 
Third-party rights violations (copyrights, registered trademarks)   (error)

Other Dominican Republic Short Code Restrictions

Restriction type Explanation
Hours

Marketing and Collections messages are restricted to be sent during day time hours from 7:00 am to 20:00 pm local time.

Message Length

SMPP Standard Length. Concatenation until 7 SMS.

Dominican Republic Short Code Opt-In Requirements

Opt-ins must be handled by the customer. Opt-in process is not regulated, but must be very well documented on the customer side in Terms and Conditions.

There is no specific regulation on opt-in process, but carriers can request evidence of opt-in at any time, so following these best practices is recommended:

  • Prior consent or right to opposition will be collected by means of a checkbox, either online or offline. Pre-checking the box as default is to be avoided at all times.
  • Advertising by SMS is possible provided that people have explicitly agreed to be approached, at the time of collection of their mobile phone number.

Two exceptions to this principle:

  • if the person being prospected is already a client of the company and the prospecting concerns products or services similar to those already provided by the company.
  • if the prospect is not of a commercial nature (charitable for example).

In both cases, the person must, at the time of collecting his telephone number:

  • be informed that their mobile phone number will be used for prospecting purposes,
  • to be able to oppose this use in a simple and free way.

Each message should:

  • specify the identity of the advertiser,
  • propose a simple way to oppose receiving new messages (for example, a non-premium phone number where it is possible to unsubscribe at the end of the message). 
  • In case of marketing purposes the opt-out must be well documented, users can opt out by sms, email, sending a form, contacting brand. There must be always a way out and it must be documented.

Dominican Republic Short Code Opt-Out Requirements 

Opt-outs must be handled by the customer. Opt-in process is not regulated, but must be very well documented on the customer side in Terms and Conditions.

The Opt-Outs must be "Salir" or "Exit". In case of any user complaints to carriers, we need to demonstrate that the Opt-Out process is documented and provide the evidence and also methods on how customers can opt-out.

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