A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Filter out Duplicate/Deleted Workers on Flex Insights.


After Agents/Workers are deleted from Task Router, these workers will still be present on Flex Insights and can appear as Duplicates when using Agent attribute.

Users can be able to apply a filter that would only display "Active" workers, filtering out Deleted/Duplicated Workers.

Filters can ONLY be applied to Dashboards, KPIs and Reports.

To apply the filter, follow below steps 



- Click on the gear icon on the top right to 'Edit' a Custom Dashboard where Agent filter is present.

- Select the Agent attribute dropdown filter

- Click on the first icon

- Click on "Available Values"

- Add the metric [Metric Filter] Active Agents and apply.





Filter out Duplicated Agents/Worker on KPI dashboards, can be achieved using the Attribute Agent State=Active.




Agent State attribute set as Active can also be used in Reports to filter out deleted Agents/Workers to only display Active Agents:




Have more questions? Submit a request
Powered by Zendesk