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What is WhatsApp Self Sign-Up?

What is WhatsApp Self Sign-Up?

Twilio WhatsApp Self Sign-Up, or "Embedded Sign-Up", provides you with a faster way to get up and running with WhatsApp with certain restrictions until the Meta Business Manager account is verified by Meta. This process is self-service, and you can get started from the Twilio Console.

Can I use Self Sign-Up to sign-up for WhatsApp today?

Self Sign-Up is available to all new direct customers and you can start via the console without having to request access to WhatsApp first. 

ISV customers and their clients will still need to request access to WhatsApp and onboard their Senders via our Guided Onboarding.

If you aren’t sure which onboarding method applies to you, please see here for how to find out.

Can I use Self Sign-Up if I’m an ISV?

ISV’s are not currently supported on Self Sign-Up. ISV’s should follow the process for registration detailed here. If you are an ISV that needs Self Sign-Up, please fill out the form indicating that you are an ISV and we will get back to you when that’s available. 

How does Self Sign-Up work?

For a full overview of the Self Sign-Up process and prerequisites, please see our product documentation on WhatsApp Self Sign-up with the Twilio Console.

Can I bring my own number?

Yes! Bring your own number is supported in Self Sign-Up.

How Do I Receive the Verification Code on Voice-Only Number?

If you’re using a Twilio phone number that only has Voice capabilities, you may still register it as a WhatsApp sender, as long as you can receive the pin code sent by WhatsApp. You may do so by routing or transcribing any incoming calls as described in Step 1 of our Self Sign-Up documentation

I'm Not Receiving the SMS Verification Message

If you are not receiving the verification message, make sure that inbound SMS is enabled if using a Twilio Number. Alternatively, please try verifying the number using voice as described above. If you continue to have issues, please reach out to Twilio support for further troubleshooting. 

What Happens if I do not complete Meta business verification?

You will be limited to two WhatsApp senders, and each sender will be limited to starting 50 business-initiated conversations within a rolling 24-hour period. If you exceed the messaging limit, you will receive the error 63018 and your messages will not be delivered. 

You also must be verified before you can apply for an Official Business Account (OBA) status (green checkmark).

I’m having other issues with the Sign-Up process, what do I do? 

If you encounter issues during the sign-up process, please see our troubleshooting guide in Self Sign-Up documentation

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