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Documents Required and Instructions to Register Your Alphanumeric Sender ID in Qatar

Before we begin

Due to regulatory requirements, there is sometimes a need for documents to be signed by customers to ensure that registrations are done on behalf of customers that have the right to use the Sender ID. This serves to ensure that traffic is coming from legitimate sources and minimizes any potential misuse.

This article outlines the documentation requirements for a pre-registration in Qatar.

Things to note

  • The sender ID name must be relevant to the company name or represent a brand or product of that company. Please provide us with a a clear ownership of the brand name.
  • Please note that the local operators have strict rules regarding the documentation, any signature and stamp that appear to be copy-pasted will be automatically rejected.
  • For the purpose of execution of the documents, please choose either one of the following options:
  • Wet signature. Please print and then attest the wet signature together with the name of the Authorized Person. If this option is chosen, kindly confirm with us via email when forwarding the signed copy that the person who signed the Form is the Authorized Person as approved by the company and the signature is not copy and pasted signature.
  • DocuSign. If this option is chosen, please do share with us the Certificate of Completion Summary so the operators can check the validity of the signature.
  • Other signature licensed platform besides DocuSign. If this option is chosen, please do share with us the supporting document such as summary, signing completion certificate, audit report, audit trail, or email acknowledgement (whichever is applicable depending on the platform chosen).

Please do note that we do not accept signature signed via PDF or iPad platform.


To register your Alphanumeric Sender ID, the Qatar network operators require that you provide the following documents: 

  • International Ooredoo Qatar NOC
  • Customer to Vodafone Qatar
  • Letter of Authorisation (Only for International registrations)
  • Qatar Letter of Authorization for Governmental organizations & Institutions (Only for Governmental organizations & Institutions)

To get you up and running as quickly as possible, please fill out the document completely and accurately and provide any other required information. Use the examples provided for guidance. Note that mobile network carriers are very strict about the details! We highly recommend that you download the examples (hit right click, and select 'Save Image As...') and do a side by side comparison when you are filling out the documents.

Provide the necessary information 

The LOA authorizes Twilio, Inc., to register and send branded SMS messages on your company's behalf.

Once you have downloaded the forms, follow these general instructions: 

  1. Fill in the yellow highlighted fields—completely replace each field with your own information. If a field is not highlighted, don’t change it.
  2. If you have questions on how to fill in the required fields, refer to the annotated examples we provided for each field. 
  3. Have the documents signed by an authorized signatory of the Sender.
  4. In the highlighted fields, add the Sender’s letterhead and/or logo, stamp and sign where indicated.
  5. Upload the forms to the Twilio Alphanumeric Sender ID Registration Form.

Required fields include:

  • Sender company’s letterhead
  • Date
  • Legal Name(Company Name) of Sender
  • Trade license/Company Registration Number
  • Type of business/industry
  • Contact number of authorized signatory
  • Email of authorized signatory
  • Alphanumeric Sender ID requested
  • Website of company
  • Sample of SMS Content
  • Purpose of Use
  • Name and Title of authorized signatory
  • Signature of authorized signatory
  • Sender company stamp

Letter of Authorisation (For international registrations only)


International Ooredoo Qatar NOC:

Screenshot 2024-06-11 at 12.25.19.png


Customer to Vodafone Qatar:

Screenshot 2024-03-12 at 10.45.38 PM.png

Qatar Letter of Authorization for Governmental organizations & Institutions

Screenshot 2024-03-12 at 10.47.04 PM.png


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