Objective
An automatic payment trigger can be added to your Twilio project to refill your balance once a specific threshold is hit. We recommend using the auto recharge to help prevent your project from being suspended for zero or negative balance. This guide explains how to set and remove recharge triggers.
Note: You will not be able to remove recharge triggers if you're part of the Impact Access or Twilio Startup programs. You can read more about this here.
Product
Billing & Pricing
Environment
Twilio Console
User Account Permission/Role(s) Required
Owners, Admin, or Billing
Procedure
Changes to auto recharge trigger for customers with Indian debit/credit cards
Auto recharge trigger is not available for customers using Indian debit/credit cards due to local regulations mandated by the Reserve Bank of India.
Effective 30th September 2022, Twilio will request all customers with an Indian credit/debit card to set up a balance notification trigger to be notified when their balance goes below the threshold. Once notified, add sufficient funds to their account to continue using Twilio services.
To configure your Payment and Balance details, visit the Payment Settings page. From here, you can also add payment methods, and configure auto recharge if you have a card on file that supports recurring payments. Cards that do not support recurring payments will have a badge next to them.
Details on how to manually add funds can be found here: Manually Add Funds and Refill your Twilio Project Balance
To set up a balance notification, click on the Balance Notifications tab. Here you can enter a value at which you want to be notified via email, when your account falls below this amount.
Once notified, add funds to your account via the Add Funds page.
Note: You should always have sufficient funds in your account to keep it active.
Notification Triggers
All Twilio projects have a default notification trigger that is hit when your balance reaches $5. When this threshold is met, a notification will go out to your email address advising that your balance is low.
The notification trigger is meant as a reminder to refill your project balance, and prevent it from hitting zero (or negative), and being suspended. Setting an auto recharge trigger for $10 - the lowest level we offer - should prevent you from seeing the notification trigger in most cases.
Starting September 30th 2022 all of our customers will be able to edit their Balance Notification trigger threshold. This allows customers to self manage their Balance Notification configuration without having to go through support.
To add a custom balance notification trigger, click on the Balance Notifications tab. Here you can enter a value at which you want to be notified via email, when your account falls below this amount.
Set or Modify a Recharge Trigger
Notice: Recharge Triggers are not available for Invoiced accounts. Invoiced customers please see Payment Options for Twilio Invoices
- Access the Billing page in Twilio Console. You will then be directed to the Billing Overview page by default.
- Click on Settings.
- Navigate to the Auto-recharge tab.
- Click on the Manage auto-recharge settings button.
- Adjust the "When balance goes below" and "Bring my balance back up to" options as desired, and then select Credit card or PayPal under "Primary payment method".
Note: If you don't have a Payment Method - please add one.
The maximum refill amount is $2,000. Please, contact our Support if you need a higher value than $2,000 for auto-recharge. - As alternative payment method, we are able to offer invoicing in special circumstances for higher volume customers. For details, please see: Can I set up billing by invoice for my Twilio project?
- Confirm your settings are correct, and then click Save Settings.
Remove a Recharge Trigger
- Access the Billing page in Twilio Console. You will then be directed to the Billing Overview page by default.
- Click on Settings.
- Navigate to the Auto-recharge tab.
- Click on the Cancel auto-recharge button.