Objective
Learn how to enable Voice Trace in the Twilio Console to capture RTP data for call troubleshooting. You can activate this feature directly using an account URL or by navigating through the Console menu.
Product
Programmable Voice
Environment
Twilio Console
User Account Permission/Role(s) Required
Owner / Administrator
Procedure
Option 1: Direct Link Access
- Navigate directly to the Voice Troubleshooting settings page in your web browser:
https://1console.twilio.com/account/[Account SID]/us1/voice/settings/general-settings/troubleshooting - Replace
[Account SID]in the URL with your actual Twilio Account SID. - Scroll down to the Voice Trace section.
- Select Enable.
- Click Save.
Option 2: Step-by-Step Navigation in Twilio Console
- Log in to the Twilio Console.
- In the left navigation menu, go to Communications > Voice > Settings.
- Click the Troubleshooting tab.
- Locate the Voice Trace section.
- Select the Enable radio button.
- Click Save to apply your changes and begin capturing RTP data.
Additional Information
Notice: Voice trace captures are stored by Twilio for 10 days. Depending on your use case, your reasons for enabling voice trace, and the laws of the jurisdiction(s) you operate in, you may need to obtain consent from the parties to the call before requesting Twilio to enable voice trace. Please be sure you have all necessary consents from relevant parties before enabling voice trace.