Objective

This document guides you through forwarding voice recordings directly to an email address using a combination of Twilio Studio and the Voicemail Twimlet.

Product

Twilio Studio, Twimlets

Environment

Twilio Console

User Account Permission/Role(s) Required 

Access to Twilio Console

Procedure

Step 1: Create and Configure the Voicemail Twimlet

1. Open the Twimlet creation page in your console:

   • One Console: https://1console.twilio.com/account/<ACC_SID>/us1/twimlets/create?twimlet=voicemail [Replace ACC_SID with your account sid int the URL.

   • Legacy Console: https://console.twilio.com/us1/develop/twimlets/create?twimlet=voicemail

2. Enter the destination email address where you want recordings sent.

3. Assign a Friendly Name to identify the Twimlet, then click Save.

4. Copy the generated Twimlet URL.

Step 2: Configure the Studio Flow

1. Open your Flow in Twilio Studio.

2. Locate and select your Record Voicemail widget configuration.

3. Paste the copied Twimlet URL into the Recording Status Callback URL field.

4. Save and Publish your Studio flow.

Your new Studio flow executions will send the Recording URL from the Record voicemail widget to your configured mail.

Additional Information

• Forwarding Recordings to Email Using Studio Functions and SendGrid

• Forwarding Recordings to Your Email (Twiml Verb)

• Twilio Studio Documentation: Record Voicemail Widget

• How to Configure a Twilio Phone Number to Receive and Respond to Voice Calls