Overview

Twilio has updated its pricing model for Programmable Voice call recording storage by removing the 10,000 free minutes tier and adjusting overall storage rates. Starting in July 2026, accounts storing call recordings will incur charges for all stored recording minutes, including balances under 10,000 minutes.

Product

Programmable Voice

Environment

Twilio Console

What You Need to Know

Twilio updated the call recording storage pricing structure to streamline recording storage management across all accounts. Key details include:

• Removal of the Free Tier: The historical credit of 10,000 free minutes of call recording storage per month has been discontinued.
• Billing for All Stored Minutes: Charges now apply to all retained recordings on your account, regardless of total stored minutes or how long ago the recordings were created.
• Impacted Accounts: Any account maintaining stored recordings will see recording storage line items on their monthly invoices starting from the July 2026 billing cycle onward.

If your account previously held fewer than 10,000 minutes of stored recordings, you may notice new recording storage charges appearing on invoices generated after July 2026.
 

Frequently Asked Questions

Why am I seeing recording storage charges when I haven't recorded calls recently?

Recording storage fees are based on the total accumulated duration of recordings currently saved in your account, not just newly created recordings. If older recordings remain in your storage from previous months or years, they continue to accrue monthly storage fees until deleted.

How can I view stored call recordings in my account?

You can review saved call recordings directly in the Twilio Console:

1. Log in to the Twilio Console.
2. In the top navigation bar or side navigation menu, click Voice.
3. Select Logs, and then click Recordings.

How can I stop recurring recording storage charges?

To stop recording storage fees, you must bulk delete or remove existing call recordings from your account. You can delete recordings using either of the following methods:

• Via Twilio Console: Navigate to the Recordings log page and delete individual or selected recording files.
• Via REST API: Execute a DELETE request against the Recording Resource API to programmatically purge recordings.
   

Conclusion

To manage your monthly billing and avoid unexpected storage fees, regularly review your stored recording inventory and delete unwanted media files. For detailed instructions on managing recordings or account settings, visit the Twilio Voice Documentation.