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Do Deleted Recordings Appear in Twilio Console Reports When Selected?

Question

Does selecting the 'Include Deleted' checkbox in Twilio Console's Recording Logs restore or allow access to deleted call recording audio files.

 

Product

Programmable Voice

 

Environment

Twilio Console

 

Answer

Checking the Include Deleted box in Twilio Console Recording Logs displays the metadata line item for previously deleted recordings, but the underlying audio file remains permanently deleted and cannot be played or recovered. Twilio does not retain backup copies of deleted recording media. 

 

Additional Information 

Once a recording is deleted via the Console or API, the deletion is permanent and irreversible. 

The metadata log entry retained when checking Include Deleted serves solely for historical logging and reporting purposes.

 

This content was generated by AI and reviewed, edited, and verified by a human.

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