Objective
Open a single Twilio event to see its full payload, read what the error code means, and inspect the request and response Twilio exchanged with your webhook, so you can pinpoint the cause of a failure.
Product
Twilio Console
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must include access to Debugger event logs. Without it, the page shows an access-required message instead of the logs — ask an account administrator to update your role.
Procedure
- In the Twilio Console, select Monitor in the left sidebar.
- Select Debugger.
- Adjust the filters if needed until the event you want is in the list.
- Select the timestamp in that event's row. A Log properties panel opens.
- Review the summary at the top: Log SID, Resource SID, Event type, Log level, Source, and Timestamp (local).
- Select Log body to see the complete event as JSON. Use Copy to copy it, for example to attach to a support ticket.
- Select Error description to read what the error code means and how to resolve it.
- Select Request inspector to see Endpoint URL, HTTP status, and the full Request and Response exchanged with your webhook.
- Select Resource SID in the summary to jump to the Twilio resource the event belongs to, such as the call or message it came from.
- Close the panel to return to the list.
Additional Information
- Error description appears only for events that carry an error code. Informational events show the summary and Log body only.
- Request inspector appears only for events that involved a webhook request, so it is absent for events with no outbound call to your endpoint.
- The Resource SID link resolves to whichever resource the event relates to. If Twilio cannot match the SID to a page, the value is shown as plain text instead of a link.
- If you open a link to an event that no longer exists, the page shows "No details found for this log" with a View Debugger button that takes you back to the list.
This content was generated by AI and reviewed, edited, and verified by a human.