Objective
This article shows you how to regroup a Messaging Insights chart so it compares carriers, countries, phone numbers, subaccounts or Messaging Services, which is how you narrow a delivery problem down to a single sender or route.
Product
Programmable Messaging
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Insights.
- Select the Delivery and Errors tab.
- On the chart card you want to regroup — under Total Messages, Delivery Status or Error Codes — open the breakdown menu on the card.
- Choose one of the available groupings:
- All
- Breakdown by Carriers
- Breakdown by Countries
- Breakdown by Numbers
- Breakdown by Subaccounts
- Breakdown by Messaging Services
- The chart reloads with one group per column, labelled along the horizontal axis.
- To return to the ungrouped view, open the same menu and choose All.
Additional Information
- While a breakdown is applied, the chart types control is hidden — a grouped chart is only rendered as columns. Resetting the breakdown to All brings the chart types control back.
- Breakdown by Countries follows the direction of the card: outgoing cards group by destination country, incoming cards group by origin country.
- Breakdown by Carriers is not offered on the Error Codes cards or on any incoming card.
- Breakdown charts show a limited number of top groups; the horizontal axis title tells you how many of the total groups are being displayed.
- The same breakdown control appears on the latency breakdown chart on the Latency and Scale tab.
This content was generated by AI and reviewed, edited, and verified by a human.