Objective
This article explains how to switch the Twilio Health Score for Messaging between your parent account and an individual subaccount, so you can see which part of your organisation a deliverability problem belongs to.
Product
Programmable Messaging
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Insights.
- Select the Overview tab.
- Select the Sub-account filter above the score card.
- Choose the account whose score you want to see, then apply the filter. The score card, the category scores and the top issues all reload for the selected account.
- To go back to the parent account view, clear the Sub-account filter.
Additional Information
- The score is available for the parent account, or for one subaccount at a time. If the filter is set in a way that does not resolve to a single account, the card reads "No results found due to filters" and explains that you should filter by a single subaccount or remove all filters and try again.
- Sub-account choices are drawn from the subaccounts on your account, so the filter is empty if the account has none.
- The Sub-account filter on the Overview tab is separate from the Subaccount filter used on the other Insights tabs.
This content was generated by AI and reviewed, edited, and verified by a human.