Objective
This article explains how to nominate a second payment method for auto-recharge, so a declined primary card does not leave your Twilio balance empty and interrupt your service.
Product
Twilio Billing
Environment
Twilio Console
User Account Permission/Role(s) Required
You need permission to create, update, and delete auto-recharge settings. Without it, the Manage backup payment action is not shown.
Procedure
- In the Twilio Console, select Billing in the left sidebar.
- Select Billing. The overview for your billing group opens.
- In the billing group's navigation, select Settings, then Auto-recharge.
- Find the Optional backup payment method section, which explains that adding a backup payment method helps avoid service interruptions.
- Select Manage backup payment.
- Choose the payment method you want to use as the backup and save your settings.
- The Backup payment method row now shows the selected card or account, with its expiry and billing address.
Additional Information
- Auto-recharge must already be enabled before you can add a backup method. See "How do I set up auto-recharge for my Twilio balance?".
- The backup method must be different from your primary method. Expired cards and methods that cannot be used for auto-recharge are not offered.
- If no backup is set, the Backup payment method row shows a dash.
This content was generated by AI and reviewed, edited, and verified by a human.