Objective

This article shows you how to go from an aggregate figure in Messaging Insights to the actual messages that produced it, so you can inspect real examples of a failure rather than just its count.

Product

Programmable Messaging

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Messaging, then Insights.
3. Navigate to the figure you want to inspect and open the message list:
4. On the Delivery and Errors tab, select View Logs on any summary card.
5. On the Overview tab, select View message log on a top issue card.
6. On the Latency and Scale tab, select a chart segment and then View List of Messages.
7. The List of Messages view opens with your current Insights filters already applied, plus the filter for the figure you selected.
8. Review the table columns: Date, Message SID, Service, From, To, Carrier, Country, Error code and Subaccount.
9. Select a Message SID to open that message's full details, or select a Service to open the Messaging Service it was sent through. Use the copy control next to a SID to copy it.
10. Select Export to CSV to download the listed messages, or Go to Messaging Logs to continue in the full messaging logs experience.

Additional Information

• The list inherits the filters that were active in Insights when you opened it, so what you see is scoped to the same traffic as the chart you came from.
• Messages that belong to a subaccount are listed with their SID as plain text rather than as a link, because the detail page lives in that subaccount.
• The exported file is named for the direction of the messages and the date of the export.
• For the full logs experience — including search, wider filtering and per-message delivery steps — see the Messaging Logs articles.

This content was generated by AI and reviewed, edited, and verified by a human.